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2.2

Second time in one week 2/18 - 2/21. Need to activate-again.

Tried to do so myself but the app would not respond. Held the line for 15 minutes and decided to have them call me when it was my turn. There is also an item in my Library that I did not purchase. Also, I just recently found out by mistake that Fandangonow used to be MoviestoGo where I had purchased a movie and thought I had lost that purchase.

Because of all this I have missed out on VIP points which they have now discontinued. They list movies you cannot watch because they are not yet available. Why list them? My phone call to customer service started at 8:11pm EST.

It is now 8:43.

Still no response. I think I am finished with this horrible app and service.

Reason of review: Poor customer service.

Monetary Loss: $48.

Preferred solution: Let the company propose a solution.

FandangoNOW Pros: First interaction with a rep.

FandangoNOW Cons: Waited 1 hr 4 callback had to callback myself.

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